NFRN Connect

NFRN Connect is your membership helpline, the team are here 7 days a week to provide support and assistance on all aspects of your business and membership.


The NFRN Connect team are dedicated to assisting members to resolve complaints and address queries. We are here to provide support and to ensuring members are able to make full use of the range of benefits offered as part of their membership.

How to contact NFRN Connect:

  • Freephone number: 0800 121 6376 *
  • Calling from a mobile: 020 7017 8880
  • Calling from Republic of Ireland: 01 453 5822
  • Email:

Opening hours:

Monday to Friday: 7am to 5pm
Saturdays: 7am to 11am
Sundays: 7am to 10.30am
Public Holidays: 7am to 11am

*Free from UK landline phones only. Charges may apply when calling from abroad or from a mobile phone.


Send us a message

Alternatively, send a message via the online form below.

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How NFRN Connect can help you

Helpline Advisor

NFRN Connect can do so much for members; our team of friendly and experienced advisers are just a phone call away and are always on hand to offer advice and support to ensure your business is as successful as possible.

Open 7 days a week, we are here to help you get your voice heard or to put you in touch with those who can. If you have a complaint about your news wholesaler which you feel is falling on deaf ears, NFRN Connect can act as the bridge between you and them to ensure that your complaint is dealt with effectively and efficiently. Due to our interventions in the past, members have saved over £800,000 – and in a recent survey 92% of members who responded said they would happily use us again.

We can also do so much more for you, whether it be pointing you in the direction of the NFRN Newspro service which will provide you with a full magazine category management solution or our Store2Door service to help you make the most out of your HND offering, NFRN Connect is there for your needs.

Should there be a query which Connect is not equipped to deal with, chances are we will know someone who can and we will be happy to point you in the right direction to ensure you make the most out of your NFRN Membership.

So why not give us a call today on 0800 121 6376 to see what we can do for you.

Calls may be recorded and may be monitored.


Not Already a Member?

If you are interested in joining the NFRN and would like to be contacted by the organisation, please complete the form below.

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