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The Fed Awards 2024

The Fed Awards 2024

June 18, 2024

Hilton Birmingham Metropole

The Fed Awards acknowledge and honour outstanding achievements in independent retailing, highlighting members who demonstrate business excellence and contribute significantly to their communities, the industry and the Fed!

Entries for the Fed Awards 2024 are now closed.

Awards categories

This year we have 18 awards in total of which 5 are new for 2024! We are now accepting entries and nominations. Entry submissions close on April 21, 2024.

Best Customer Service. Sponsored by Paypoint

Customer service plays a pivotal role in shaping a retailer’s reputation and success. The presentation and maintenance of the shop, its facilities, relevant product ranges and services, along with knowledgeable and friendly staff  will all be taken into consideration.

Best Use of Social Media – New! Sponsored by Coca-Cola Europacific Partners

Social media is more important than ever for independent business. Our ‘social media star’ will have excelled in using social media whether it is to increase awareness of their store and to engage with new and existing customers, taking them from their newsfeed to their local shop.

Best Use of Technology. Sponsored by *shopt

We are looking for Fed members who use technology to build or transform their businesses and to create a better shopping environment for both customers and your employees.
Technology can be online grocery retailing, upgrading your store’s security or in-store technologies such as shelf-edge labelling, self-checkout, media screens and payment apps.

Collectables Retailer of the Year. Sponsored by Topps

The Collectables Retailer of the Year excels in providing a wide range of collectable product lines, such as trading cards, stickers and figurines.
They demonstrate a proven sales record, offer a customer ordering facility, and display and market their product lines innovatively to promote sales.

Community Champion of the Year. Sponsored by Reach

Many independent retailers go above and beyond to ensure the community spirit is alive and well.
This award aims to recognise the difference that independent retailers have made to the communities they serve, either as a one off event or on a daily basis.

Convenience Store of the Year – Independent. Sponsored by JTI

The Independent Convenience Retailer of the Year accolade recognises and rewards independent convenience retailers who are actively involved in their communities, and looks at how a business works within the community for mutual benefit.

Convenience Store of the Year – Symbol. Sponsored by STG

The Symbol Convenience Retailer of the Year accolade recognises and rewards symbol group operators who has used the advantages of their membership to the full to ensure excellent in-store standards and availability, demonstrating that they fully understand the needs of their customers and will continually develop their businesses to satisfy these demands.

Employee of the Year – New! Sponsored by NewsTeam Group

Great stores rely on great staff.  This award honours a team member who demonstrates outstanding dedication to their role and consistently goes the extra mile for customers, ensuring they return time and again.

Home News Delivery Retailer of the Year. Sponsored by The Daily Mail Group

Day in, day out, hundreds of Fed members ensure that their customers get their favourite newspaper or magazine without having to leave the comfort of their homes. Home news delivery is a real community service, and this award recognises members who demonstrate huge support, loyalty and initiative in this area.

Newsagent of the Year. Sponsored by News UK

Independent retailers are the news industry’s unsung heroes and go to fantastic lengths to get newspapers into readers’ hands seven days a week.
This award aims to recognise dedication and innovation in all aspects of news retailing, including delivery and shop saves.

Parcels Retailer of the Year – New! Sponsored by Menzies Distribution and InPost

This new award acknowledges retailers who provide a fast, friendly and handy parcels business.
We want to hear how you train staff, and collaborate with parcel providers to optimise technology and manual handling,

Responsible Retailer of the Year. Sponsored by Allwyn

The Fed promotes the highest standards in retailing and being a responsible retailer is a crucial aspect of the day-to-day running of any store.
Without dedicated and correctly trained staff, the potential for risks – for the store and for the community – is immense.
Retailers entering this award are expected to keep up to date with legislation that affects their businesses and to set an example in their approach to selling age restricted products.

Rising Star – New!

The Rising Star award celebrates a standout member in the convenience sector who has displayed exceptional promise and made a significant impact in their respective businesses. This award recognises excellence at the early stages of their career in the convenience industry.

Enter now

Vape and Reduced Risk Products Retailer of the Year – New! Sponsored by BAT

Vapes, nicotine pouches, and heated tobacco have experienced huge growth in recent years. Responsible management of sales is crucial to prevent underage sales and consider potential environmental impacts.
This award acknowledges retailers who maintain high standards and offer a wide range of products, to help consumers make informed choices. They also implement strict age restrictions and promote the safe disposal of used products.

Enter now

Publication(s) of the Year – New! Sponsored by NewsPro
This award recognises a publication which has built a strong and supportive partnership with independent retailers and the Fed.
The publication shows it understands the retailer’s needs, and collaborates with them on various aspects, such as meeting consumer demands, offering supply and delivery solutions or providing marketing and promotional support.
Product Launch of the Year – New! Sponsored by Newtrade Media

This award recognises a new product launch which demonstrates innovation in function, recipe, design or packaging which is well received by the consumer.

Member voting for this award starts in April.

Wholesaler of the Year – New! Sponsored by the Fed
Wholesalers are an integral part of any retailer’s business. Our Wholesaler of the Year demonstrated excellence and innovation. They also go the extra mile when working in partnership with independent retailers.
Member voting for this award starts in April.
Member of the Year. Sponsored by Booker

This accolade recognises the member who has demonstrated outstanding service to the Fed and members in terms of commitment, passion, professionalism and dedication.

Not yet a member?

The Awards are open to members of the Federation of Independent Retailers.

To find out more about joining the Fed and the Fed Awards, please give us a call at 0207 017 8880 or email



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