Store Standards
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Achieve retailer excellence through our library of factsheets and training guides.

Grow your business and maintain a profitable balance sheet with the knowledge, understanding and mentoring offered in the NFRN Store Standards package.

This Week’s Featured Guidance

Card Fraud Prevention
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NFRN Retail Insight training modules

Written by retailers for retailers, our Retail Insight modules are fantastic booklets designed to help ensure your continued success and profitability.

Each module contains information and checklists designed to help you and your staff comply with all relevant legislation.

They work well either as training documents or simple reminders to help you run your business and provide a first-class service to your customers.

 

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News Development & Operations

Our News Operations Team has put together these modules and guides to help you tackle and develop your news category, and make your business thrive.

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Customer Service

If you wish to be successful, excellent customer service needs to be at the heart of your business.

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Essential Checklists

The NFRN have developed a front to back door guide to ensuring health and safety, good retailing, customer service and security is maintained to an acceptable daily standard.

Download ‘Essential Checklists Module’

Download ‘Essential Checklists Module’ (Republic of Ireland)

Health and Safety Checklist Guide

This introductory preview is your starting point for managing the health and safety of your business. More extensive guides can be found on our NFRN Legal Plus site.

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Sales, Shrinkage & Store Layout

Losses through wastage and shrinkage can have a detrimental impact on your business. The guide also includes advice on store layout.

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NFRN Factsheets

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More help and advice

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Bankruptcy Explained
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Business to Business Contracts

Running your own business means you will be entering into contracts on a regular basis.

Sometimes, for many different reasons, you may want to bring them to an end.

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Contracts - What you need to know

The NFRN has devised a factsheet which covers important points that retailers need to be aware of before signing a contract or agreeing a verbal contract.

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Card Fraud Prevention

Advice and guidance on how to prevent card fraud.

Download Card Fraud Prevention Factsheet

Dilapidations

Dilapidations’ refers to breaches of lease covenants that relate to the condition of a property during the term of the tenancy or when the lease ends.

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Employing Illegal Workers

This factsheet is designed to help retailers understand:

  • their responsibilities when employing foreign workers
  • the penalties that could be imposed
  • what documents are required to be checked
  • the length of time retailers need to keep the information after the employee has left
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Financial Advice

To help members identify whether they need financial advice, please download the factsheet below which includes a 20 Point Checklist and case study. Find out more about NFRN Assist here

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Knife Crime

Every retailer is aware of the dangers of retail crime and wants to do all they can to prevent it. Adopting basic but key principles can make it easier for you and your staff to stay safe.

NFRN Factsheets

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You can read more about Retail Crime here

Post Office

Contains information that may be useful for those thinking of applying for a Post Office and to current subpostmasters who may want guidance.

Download Post Office Factsheet – this factsheet is currently being updated.

Property Acquisition

Property is an expensive resource – it can easily turn from a business asset to a liability. The true cost of a property is never just the rent but all the other costs and risks as well as opportunities allocated to you under a contract or lease, therefore it is important to obtain professional support to ensure your key to success and a contract that is tailored to meet your needs.

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Psychoactive Substances Act 2016

The Psychoactive Substances Act 2016 was passed by Parliament in January 2016 to tackle the trade in psychoactive substances (often referred to as “legal highs”) in the UK. The Act came into effect on 6 April 2016.

The guide below will help you in continuing to comply with the law under the Act.

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Rent Reviews, Lease Expiry & Lease Breaks

 

The issues covered here are governed by individual lease terms and can be somewhat complex hence the ‘health warning’ at the end of the factsheet.

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Retail Crime

Every retailer is aware of the dangers of retail crime and wants to do all they can to prevent it. Adopting basic but key principles can make it easier for you and your staff to stay safe.

NFRN Factsheets

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Crime Prevention Information from RAC

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You can read more about Retail Crime here

Universal Credit

The factsheet will tell you:

  • What type of work counts for Universal Credit
  • How your Universal Credit payment is worked out
  • How to claim
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Card Payments

End of credit and debit card fees

From 13 January 2018 it became illegal for businesses to charge any fees for credit or debit card payments.

As this law is an EU directive, all companies across the EU are also banned from charging customers these extra fees.

The law also applies to government services, including HMRC and the DVLA.

Any business caught charging customers for card payments will be ordered to repay the fees and could face a hefty fine.

Businesses are permitted to charge for cashback, and ATMs are outside the scope of the rules.

Retailers can continue to impose a minimum spend for card payments if they wish – this is typically £5 or £10.

Best practice for contactless transactions

Best practice advice regarding contactless transactions, which can be downloaded below, contains a recommendation that any customer attempting to make multiple contactless transactions be asked to pay by chip and pin.

Don’t forget that a new zero floor limit with Visa is in effect. Visa introduced the zero floor limit to help protect cardholders against the risk of fraud. It means that every card transaction has to be authorised online by the card issuer.

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Food Hygiene

The food hygiene rating or inspection result given to a business reflects the standards of food hygiene found on the date of inspection or visit by the local authority. To help members comply with food hygiene law, the NFRN has produced a briefing note which can be downloaded below. A chilled food recording form is also available, as well as several checklists to make the management of your food stock easier.

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NFRN Business Property Advantage

NFRN Business Property Advantage offer a 30 minute helpline with a qualified Chartered Quantity Surveyor with additional support and guidance in all matters relating to property such as lease expiries, lease renewals, rent reviews, dilapidations and acquisition services.

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Get your free No ID No Sale pack

Failure to display the appropriate poster could result in a fine of up to £5,000. To receive a No ID No Sale pack, please contact NFRN Connect on 0800 121 6376 or email connect@nfrn.org.uk and they’ll be happy to post one out to you.

Licensing Matters

Licensing Matters are the perfect partner for off-licence retailers.  They offer a free 30 minute advice service per case, can support retailers with any licence related matter and will represent retailers at hearings should the need arise.

Licensing Matters works closely with NFRN Legal and early contact with both on the inception of an issue is important.

Exclusive NFRN prices for additional work thereafter.

Download the flyer below to find out how retailers who sell alcohol and other age restricted products can get the protection and support they need.

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National Minimum Wage & National Living Wage

The current National Minimum Wage and Living Wage hourly rates are as follows:

Age Range Hourly Rate from 1 April 2019
Aged 25+ £8.21
Aged 21-24 £7.70
Aged 18-20 £6.15
Under 18 £4.35
Apprentice* £3.90

*Apprentices are entitled to the apprentice rate if they’re either aged under 19 or 19+ and in the first year of their apprenticeship.

As an employer, you need to make sure you’re paying your staff correctly, as the government has committed to stronger enforcement across the UK.

It is a criminal offence not to pay someone the National Living Wage or National Minimum Wage, and an employer caught not paying the correct amount risk being fined and may be named by the government.

To find out more or to check if you’re paying your staff the correct amount, visit
www.gov.uk/national-minimum-wage/employers-and-the-minimum-wage

Payment Data Security

Below you will find best practices for payment account security from the PCI Security Standards Council. 

Download Strong Password Best Practices

Download Remote Access Best Practices

Download Patching Best Practices

Portable Electrical Appliance Testing (PAT)

What you need to know about keeping the portable electrical appliances found within your business safe and properly maintained.

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Scottish Licensing Booklet

This is available to purchase for a small fee of £2.00 per booklet. Whilst the information contained relates to Scotland, the detail is transferable to the UK and ROI. Completing this workbook will help you and your staff to understand your main responsibilities under the licensing law. Once completed, the booklet also acts as a training record and can be shown to the authorities in the event of any queries. To enquire about purchasing the booklet, please contact NFRN Connect on 0800 121 6376 or email connect@nfrn.org.uk

Tobacco Products Directive

New EU laws on how tobacco products are manufactured, produced and sold have come into force.

Known as the Tobacco Products Directive, the new legislation sees a range of tobacco products banned from sale, including packs of 10s, 19s, 18 1/2s, flavoured cigarettes (except menthol) and non-standard style packaging. New regulations covering e-cigarettes will also be included.

Although the law came into force from May 2016, there was a transitional period until May 2017 to allow retailers to sell through old products. Retailers who continue to sell these prohibited items after May 2017 will face fines or criminal prosecution.

As part of the Tobacco Products Directive, retailers will have to apply for unique codes in order to store and sell tobacco products under new track and trace laws that will come into force from 20 May 2019.

For more information, visit our Advice on Plain Packs and Tobacco Products Directive page.

 

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