Contact Us: 0800 121 6376

The Federation of Independent Retailers (NFRN) has hailed the revamped Press Distribution Charter as “now fit for purpose”.

 

NFRN members played a key role in the review of the Charter which was relaunched this week (April 12) alongside a dedicated new website.

 

Commenting, National President Stuart Reddish said:

“The new streamlined charter is now fit for purpose  and better reflects today’s marketplace. There is more transparency around what constitutes an official complaint and guidance on how to resolve the situation so one-off issues do not happen again. 

 

“As a member of the Press Distribution Forum, the NFRN has been pleased to play its part in this review. Some of our members have also been involved in the review and I would like to thank them for their feedback and recommendations.

 

“The Charter is no longer cumbersome, difficult to find and hard to understand, and we hope that this will encourage more retailers to use it with confidence when they need to make a formal complaint.”

 

The new PDC website can be accessed by visiting www.pressdistributioncharter.co.uk.

 

John Howard, the Chair of the Press Distribution Forum, which reviewed the Charter, commented:

“I must say, it has been terrific to receive the input from NFRN colleagues this time around. Our NFRN colleagues, as you would expect, have really come at this from a retailer perspective and all stakeholders have been impressed with this approach.”

 

Postcard sized Charter guides will be available to NFRN members via the May edition of members’ magazine The Fed.

Related Articles

Related Articles

Guidance For Stores Looking To Temporarily Close During The Coronavirus Pandemic

With Covid-19 causing disruption to the lives and businesses of members beyond anything you may have ever experienced, some retailers may be considering temporarily closing their shops for financial or safety reasons.
Read More

Reach Halloween Little Horrors Supplement

We are planning our BIGGEST, SCARIEST, MONSTER, SPOOKTACULAR, Little Horrors supplements for November! Dates in paper: November 5, all Reach dailies will carry the supplement Week commencing November 1, all Reach Scottish weeklies will carry the supplement Week commencing November...
Read More

NFRN welcomes re-election of Steve McCabe as APPG chairman

The NFRN has congratulated Labour MP Steve McCabe on his re-election as chairman of the All-Party Parliamentary Group for Retail Crime.
Read More