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PayPoint has apologised to its customers after a technical issue caused disruption to a number of its services on Saturday (November 14).

Within an email sent out to its customers on November 15, PayPoint said: “As you will know, yesterday we experienced a technical issue which caused disruption to a number of the services we provide. We would like to sincerely apologise for this and the inconvenience this caused you and the communities you serve.

“Our technical teams were mobilised immediately when the fault occurred, and worked tirelessly until all services were restored. We are now working to identify what caused the incident and to understand fully its impact, and once this investigation is complete we intend to come to you with a more detailed explanation.

“As a business we invest significantly to ensure our services can be relied upon to operate with very high levels of uptime, so again we are sorry for yesterday’s experience.”

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