Contact Us: 0800 121 6376

In a bid to improve its service levels, Smiths News has advised the NFRN that it is undertaking a comprehensive review of retailers’ required delivery times (RDTs).

The exercise is currently underway following a trial in the south west and is expected to be completed by June this year.

Because of the size of the operation, the review will take place across three or four depots at a time.

All Smiths News customers will receive letters from the news wholesaler advising of the review.

The letter says:

“In many cases, these RDTs were set some years ago and may not reflect the trading pattern that your store currently operates.”

Information on the store’s opening times for Monday to Friday, Saturday and Sunday will be detailed in the letter, along with the new RDT proposed by Smiths News.

If Smiths News is unable to commit to a RDT as a store opens earlier than it can deliver to it, a scheduled delivery time (SDT) will be agreed.

Smiths News said it was not planning any changes to delivery times as a result of the exercise, but it would enable it to measure its delivery performance against up to date opening times.

Head of news Brian Murphy encouraged Smiths News customers to look out for the letters from the news wholesaler and to check the information on opening and delivery times.

“Smiths News asks in the event of any information being incorrect that customers advise its customers services department on 0345 121 4150 but we would encourage all customers to confirm back to the news wholesaler that they have received the letter and that the information held is correct.”

A in-depth overview of this exercise will be shared in the May edition of The Fed with a Q&A with Smiths News Commercial Director Simon Gage.

Related Articles

Related Articles

Less Than One Month To Complete Your Self Assessment!

HM Revenue and Customs (HMRC) has today announced that around 5.4 million Self Assessment customers have less than a month left to complete their tax return.
Read More

National Lottery: Age to Play changes to 18

Camelot has changed its age to play rule on National Lottery from 16 to 18.
Read More

First Trust (AIB) banknotes to be withdrawn in Northern Ireland

Fed members in Northern Ireland should be aware that First Trust banknotes will cease to be legal tender at midnight on June 30, 2022. From July 1, you should no longer accept First Trust Bank banknotes as payment for goods...
Read More