Contact Us: 0207 017 8880

Following the removal of Covid restrictions in England earlier this week, the NFRN conducted a straw poll among members to find out what effect the changes have had on their businesses.

Requesting customers to wear face masks or continue to socially distance is now at the discretion of the store owner. However, if you do ask people to wear face coverings you must be mindful of exemptions – especially those that are not obvious or hidden.

All of those surveyed said that, despite it no longer being a legal requirement, they and their staff are still wearing face masks while at work, as are the majority of customers. Those retailers who have installed protective screens have also kept them in place.

Trading has carried on as normal, with no significant change in the number of customers, and none of those asked had witnessed panic buying, despite warnings of possible shortages recently reported in the media.

The overwhelming response was “business as usual”, with no reported problems.

If you prefer customers to still wear face coverings when in your store, the NFRN has created some new posters that you can put up as a polite reminder. The posters are available to download and print by clicking here.

However, the Federation strongly advises members to avoid confrontation with customers for their own safety.

Face masks Poster-1

Face masks Poster-1 – B-W

Face masks Poster-2 

Face masks Poster-2 – B-W

Related Articles

Related Articles

The Fed Awards 2024 finalists have been announced!

Ahead of the Fed Awards 2024 taking place in June, judging has now commenced and the finalists for each category have been finalised! Congratulations to all members who have been shortlisted, and thank you for your entries. We look forward...
Read More

London mayoral candidate pledges support for capital’s independent retailers

Ahead of tomorrow’s London mayoral elections (Thursday, May 2), the National President of the Federation of Independent Retailers (the Fed) met with Independent candidate Tarun Ghulati to lay bare the key pressures that members in the capital face. During the...
Read More

Menzies have achieved CCA Global Accreditation for the 12th consecutive year

Menzies’ commitment to best in class customer service has been recognised with accreditation from the CCA Global Accreditation for Customer Experience for an incredible 12th consecutive year. Menzies’ Customer Service Centre is led by Fiona Campbell, winner of last year’s...
Read More