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Due to technical issues at both Smiths News and Menzies Distribution call centres, the NFRN Connect team is currently receiving unprecedented numbers of calls and email queries.

The spike in demand may see a delay to the usual follow up courtesy calls from the Connect team. They are working tirelessly to ensure that all calls are dealt with in an efficient manner while also ensuring that a fair outcome is reached. The satisfaction of NRFN members is of utmost importance to the Connect team.

Andrew Williamson, Connect manager, said: “We are working hard to ensure all calls are answered and emails handled appropriately but there may be a delay in Connect providing our usual courtesy follow up call to you. Please be assured that all queries are being sent to the appropriate departments at wholesale and regularly chased up. Wholesalers are also being asked to ensure they follow up with members directly on any complaints and queries raised.”

The issue regarding Menzies Distribution’s phone lines is still ongoing while their dedicated IT team work to resolve the issue. It has recommended that retailers who are having issues with their delivery use the iMenzies app or contact Connect.

NFRN Connect is your membership helpline that is open seven days a week to provide members with support and assistance in all aspects of business and membership.

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