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Thursday September 15

In today’s update, Menzies Distribution advised that its  Customer Service Centre will close between the hours of 11am and 1pm
on Monday September 19 to allow for employees to pay their respects.

It will update i-Menzies and call queuing messages regularly to help manage the anticipated increase in call volumes following the funeral.

Wednesday September 14

Menzies Distribution is reporting that returns volumes being received are 80 per cent higher than usual. As a result, the   processing time has increased.

It is also experiencing a high call volume.  Members are asked not to call at peak times unless the issue is urgent.

Tuesday September 13

In today’s update, Menzies Distribution has advised that What’s on TV is running 24 hours late in some branches due to production issues. Charges will be reversed and reapplied in line with on sale tomorrow morning.

There are a number of high profile one shots on sale this week.

Any member intending to close on Monday September 19 is advised to notify the news wholesaler.

Because of the extra newspaper volumes, returns volumes are higher than usual.  There is additional resource in place to process these but Menzies Distribution is anticipating some delays.

Monday September 12

In a letter to retail customers today, Menzies Distribution thanked retailers ” for your support in delivering an exceptional volume of newspapers to readers over the weekend.”

As a Bank Holiday has now been announced for Monday September 19, the news wholesaler is asking retailers to contact the Customer Service Centre at the earliest opportunity if they are planning to shut their stores that day.

Menzies added that there are a number of high-profile commemorative magazines which will begin to be delivered into your store this week. Please display these prominently to optimise sales potential.

Sunday September 11

Menzies Distribution pre-ran supplements wherever possible.

The news wholesaler reported a shortage of some pre-printed supplements, so some stores had to be cut back.

Extra volume has resulted in some stores receiving their delivery on a second run.

The news wholesaler is expecting the next wave of HELLO! magazines to be delivered into Maidstone tonight and these will be packed for sale tomorrow. The remainder of the supplies is expected to go on sale on Tuesday, with the exception of Swansea and Ireland where it will be Wednesday.

The first wave of OK! magazine into Maidstone, Camberley, SEL and Bow are expected this evening and they will be packed for sale tomorrow (Monday).

Smiths News reported “an easier morning from a volume/capacity perspective” and said it was aiming to only have second distributions across 260 routes today (instead of 557 yesterday).

There have been no re-runs due to late product and inbounds have been broadly good, with the cut-off extension used in six locations.

Saturday September 10

In today’s update, Menzies Distribution advised of some late running across the network, in addition to the 30 minute extension to cut off.

For tomorrow (Sunday September 11) it will implement its contingency plans across the network to mitigate disruption caused by high volumes of newspapers and additional supplements.

Menzies said its staff continue to go above and beyond to manage the increase to volumes through the network to optimise sales opportunities. It added that early and positive indications of sales from Friday are expected to continue throughout the next week

Smiths News advised that all magazines have been pre-run so as not to interfere with live news. The  cut off extension was only used in 10 locations. There were no re-runs due to late inbound product. Ninety per cent of customers were due to receive their supplies in one go.

Daily Updates

Please click on the links below to get the latest distribution updates from Smiths News and Menzies Distribution:

Menzies Business Update September 15 Update 12

Menzies Business Update September 14 Update 10

Menzies Business Update September 13 Update 9

Menzies Business Update September 12 Update 8

Menzies Business Update September 11 Update 7

Menzies Business Update September 10 Update 6

Menzies trade letter September 10

Menzies Business Update September 9 Update 4

Smiths News September 9


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