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New AI theft detection software that Tenby store owners Vince and Fiona Malone introduced in September 2023 has improved staff efficiency and increased staff safety and well-being as well as reducing theft, the delighted couple have revealed.

The solution is based on headsets, with each staff member working in Tenby Stores and Post Office being connected to other colleagues.

Vince explained: “This means questions between staff in relation to products, such as stock and pricing, can be answered instantly using the ‘push to talk’ capabilities of the user headsets.

He added: “Being connected to other colleagues at all times is great for promoting staff wellbeing and ensures staff are never alone. Even when they are the only person on the shop floor, they are always connected with other members of the team.”

The x-hoppers solution incorporates AI technology which is used in conjunction with the store’s existing in-store camera system.

“This automatically recognises gestures of visitors to the store who are trying to avoid paying for items and sends an alert in to the user’s headset giving the location and the gesture detected, such as an item in a pocket, bag or stroller,” explained Vince.

“Staff are then able to intercept the person to prevent the theft. As a responsible employer, staff safety is always a concern for us. We have the option to use self-awareness to make the would-be criminal think twice. When activated, detected thefts trigger the loud speaker system to play a message in store that a theft has been seen and that images are being recorded and will be passed to the police.”

According to Vince, using x-hoppers has been a “real game changer”. He added: “Staff are really engaged, and the results of the reduced theft will have a real impact on our bottom line.”

He added: “The results speak for themselves, with several successful prosecutions for theft within the first few weeks of the AI technology being implemented.

“Local school children are aware of how it functions and are coming forward to apologise to us through fear of getting into trouble.”

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