{"id":4176,"date":"2026-10-02T10:40:06","date_gmt":"2026-10-02T10:40:06","guid":{"rendered":"https:\/\/thefedonline.com\/?page_id=4176"},"modified":"2026-10-23T09:45:12","modified_gmt":"2026-10-23T09:45:12","slug":"getting-customers-ready","status":"publish","type":"page","link":"https:\/\/thefedonline.com\/pu\/drs\/getting-customers-ready\/","title":{"rendered":"Getting Customers Ready"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" style=\"min-height: 80%\" class=\"vc_row wpb_row vc_row-fluid row-80 row-hero vc_custom_1791998428662 vc_row-has-fill vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space  mobile-space-only\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span class=\"multiple-text-up\">Get Your Customers Ready<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element wpb_animate_when_almost_visible wpb_fadeInUp fadeInUp\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"color: #fff;\">Communicating with your customers about DRS<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid row-aus-tab-padding wpb_animate_when_almost_visible wpb_fadeIn fadeIn\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_tta-container\" data-vc-action=\"collapse\"><div class=\"vc_general vc_tta vc_tta-tabs vc_tta-color-backend-tabs-white vc_tta-style-flat vc_tta-shape-rounded vc_tta-spacing-1 vc_tta-tabs-position-top vc_tta-controls-align-left\"><div class=\"vc_tta-tabs-container tf_aus_tab_list_swiper\"><ul class=\"vc_tta-tabs-list tf_aus_tab_list swiper-wrapper\" data-list=\"The Issue\"><li class=\"vc_tta-tab tf_aus_tab_list_item swiper-slide\" data-number=\"0\" data-vc-tab data-vc-target-model-id=\"vc_tta_tab_0\"><a href=\"javascript:void(0)\" class=\"tf_aus_tab_link\" data-vc-tabs data-vc-container=\".vc_tta\" data-vc-target=\"[data-model-id='vc_tta_tab_0']\"><span class=\"vc_tta-title-text text-sm\">Information<\/span><\/a><\/li><li class=\"vc_tta-tab tf_aus_tab_list_item swiper-slide\" data-number=\"1\" data-vc-tab data-vc-target-model-id=\"vc_tta_tab_1\"><a href=\"javascript:void(0)\" class=\"tf_aus_tab_link\" data-vc-tabs data-vc-container=\".vc_tta\" data-vc-target=\"[data-model-id='vc_tta_tab_1']\"><span class=\"vc_tta-title-text text-sm\">What you need to know<\/span><\/a><\/li><\/ul><\/div><div class=\"vc_tta-panels vc_clearfix tf_aus_tab_list_content\"><div class=\"vc_tta-panel\" id=\"1760367817362-9f1b5f75-ee52\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1760367817362-9f1b5f75-ee52\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Information<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid row-df-padding vc_custom_1760450761874 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner vc_custom_1764593643643\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"color: #9e2064;\">The Deposit Return Scheme (DRS) will change<br \/>\nhow customers shop and return eligible drinks containers.<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3 data-pm-slice=\"1 1 &#091;&#093;\"><strong>Customers will need to understand how the scheme works, which bottles and cans are included, and how to claim their deposit back.<\/strong><\/h3>\n<p data-pm-slice=\"1 1 &#091;&#093;\">Retailers should be prepared to answer questions, guide customers through the return process and manage expectations, particularly during the early stages of the rollout.<\/p>\n<p data-pm-slice=\"1 1 &#091;&#093;\">Clear signage, well-informed staff and an efficient return system will help create a positive customer experience while keeping disruption to everyday trading to a minimum.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"1769447965745-6254533a-5b54\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1769447965745-6254533a-5b54\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">What you need to know<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid row-df-padding vc_custom_1769449008800 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner vc_custom_1764593643643\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2>What you need to know<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<div  class=\"vc_do_toggle vc_toggle vc_toggle_default   vc_toggle_size_md   tf_aus_faq\"><div class=\"vc_toggle_title\"><h4>Difference between manual handling and a RVM<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Convenience stores are vital to the success of DRS, especially in rural and island communities where larger return points may not be viable.<\/p>\n<p>To ensure that the scheme is practical, fair and inclusive, retailers can take part manually or with automatic reverse vending machines (RVMs).<\/p>\n<p>Manual returns involve accepting individual and empty drinks containers over the counter and storing them safely for collection. The deposit is refunded via the till. This works well in less busy shops and is cheaper than installing an RVM.<\/p>\n<p>RVMs are automatic machines that scan and accept eligible bottles and cans, allowing customers to return containers quickly. Drinks containers are fed into the machine and a refund voucher is automatically issued.<\/p>\n<p>Shops operating as manual return points will receive 3p per container, while those that have a reverse vending machine (RVM) will be paid 5p per container for returns up to 225,000 per year and 1.3p for handling more than 225,000 annually.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default   vc_toggle_size_md   tf_aus_faq\"><div class=\"vc_toggle_title\"><h4>Informing your customers<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><span class=\"TextRun SCXW11466888 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW11466888 BCX0\">Shops will need to start increasing awareness now<\/span><span class=\"NormalTextRun SCXW11466888 BCX0\">, by letting their customers know that DRS is coming. This will ensure that return rates are as high as possible as soon as the scheme begins, and customers get in the habit of using your shop as a return point.\u00a0<\/span><\/span><\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_default   vc_toggle_size_md   tf_aus_faq tg_aus_faq_first\"><div class=\"vc_toggle_title\"><h4>Media Campaign<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p><span class=\"TextRun SCXW168421142 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW168421142 BCX0\">Exchange for Change will be leading a mass public awareness campaign <\/span><span class=\"NormalTextRun SCXW168421142 BCX0\">in 2027, including<\/span><span class=\"NormalTextRun SCXW168421142 BCX0\">\u00a0TV, radio, social <\/span><span class=\"NormalTextRun SCXW168421142 BCX0\">media<\/span><span class=\"NormalTextRun SCXW168421142 BCX0\"> and digital advertising.<\/span><\/span><\/p>\n<\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid row-df-padding\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Get Your Customers Ready Communicating with your customers about DRS InformationWhat you need to knowInformation The Deposit Return Scheme (DRS) will change how customers shop and return eligible drinks containers. Customers will need to understand how the scheme works, which bottles and cans are included, and how to claim their deposit back. Retailers should be 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