{"id":405,"date":"2025-11-20T15:39:52","date_gmt":"2025-11-20T15:39:52","guid":{"rendered":"https:\/\/thefedonline.com\/?page_id=405"},"modified":"2026-03-27T14:49:29","modified_gmt":"2026-03-27T14:49:29","slug":"help-and-support","status":"publish","type":"page","link":"https:\/\/thefedonline.com\/ta\/help-and-support\/","title":{"rendered":"\u0b89\u0ba4\u0bb5\u0bbf \u0bae\u0bb1\u0bcd\u0bb1\u0bc1\u0bae\u0bcd \u0b86\u0ba4\u0bb0\u0bb5\u0bc1"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div style=\"min-height: 80%\" data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid row-80 row-hero vc_custom_1772127497571 vc_row-has-fill vc_row-o-equal-height vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space  mobile-space-only\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><span class=\"multiple-text-up\">Supporting<br \/>\nOur Members<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" data-vc-stretch-content=\"true\" class=\"vc_row wpb_row vc_row-fluid row-aus-tab-padding wpb_animate_when_almost_visible wpb_fadeIn fadeIn\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_tta-container\" data-vc-action=\"collapse\"><div class=\"vc_general vc_tta vc_tta-tabs vc_tta-color-backend-tabs-white vc_tta-style-flat vc_tta-shape-rounded vc_tta-spacing-1 vc_tta-tabs-position-top vc_tta-controls-align-left\"><div class=\"vc_tta-tabs-container tf_aus_tab_list_swiper\"><ul class=\"vc_tta-tabs-list tf_aus_tab_list swiper-wrapper\" data-list=\"aw-list-1\"><li class=\"vc_tta-tab tf_aus_tab_list_item swiper-slide\" data-number=\"0\" data-vc-tab data-vc-target-model-id=\"vc_tta_tab_0\"><a href=\"javascript:void(0)\" class=\"tf_aus_tab_link\" data-vc-tabs data-vc-container=\".vc_tta\" data-vc-target=\"[data-model-id='vc_tta_tab_0']\"><span class=\"vc_tta-title-text text-sm\">Information<\/span><\/a><\/li><li class=\"vc_tta-tab tf_aus_tab_list_item swiper-slide\" data-number=\"1\" data-vc-tab data-vc-target-model-id=\"vc_tta_tab_1\"><a href=\"javascript:void(0)\" class=\"tf_aus_tab_link\" data-vc-tabs data-vc-container=\".vc_tta\" data-vc-target=\"[data-model-id='vc_tta_tab_1']\"><span class=\"vc_tta-title-text text-sm\">Contact Centre<\/span><\/a><\/li><li class=\"vc_tta-tab tf_aus_tab_list_item swiper-slide\" data-number=\"2\" data-vc-tab data-vc-target-model-id=\"vc_tta_tab_2\"><a href=\"javascript:void(0)\" class=\"tf_aus_tab_link\" data-vc-tabs data-vc-container=\".vc_tta\" data-vc-target=\"[data-model-id='vc_tta_tab_2']\"><span class=\"vc_tta-title-text text-sm\">Business &amp; Personal Support<\/span><\/a><\/li><\/ul><\/div><div class=\"vc_tta-panels vc_clearfix tf_aus_tab_list_content\"><div class=\"vc_tta-panel\" id=\"1760367817362-9f1b5f75-ee52\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1760367817362-9f1b5f75-ee52\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Information<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid row-df-padding vc_custom_1760450761874 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner vc_custom_1764593280683\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 style=\"color: #9e2064;\">The Fed is here to support you seven days a week, providing expert guidance and practical solutions to help your business run smoothly and profitably.<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>From resolving issues with suppliers and saving you time with hands-on advice, to helping you increase profitability through trusted partners and services, our experienced team is always on hand to give you the support you need \u2013 whenever you need it.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>With the Fed behind you, you can focus on growing your business with confidence, knowing there\u2019s a dedicated team ready to help you overcome challenges and seize new opportunities.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"1760367817370-1403fcbe-20e5\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1760367817370-1403fcbe-20e5\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Contact Centre<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid row-df-padding\"><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2>Your Contact Centre<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>The Fed\u2019s Contact Centre is your first port of call for business support, available seven days a week. Our friendly, knowledgeable advisers are just a phone call away and ready to provide practical, tailored assistance to help your business succeed.<\/p>\n<p>We make sure your concerns are fully understood and deal directly with the right people to resolve your issues quickly, or connect you to the correct support channel without delay.<\/p>\n<p>News supply remains vital for many members, and we take it just as seriously. If you experience problems with your news wholesaler, we can intervene on your behalf to ensure your complaint is handled efficiently and fairly.<\/p>\n<p>Since relocating to Durham in 2012, our team has helped members recover <strong>over \u00a32.5 million<\/strong> through successful interventions.<\/p>\n<p>We pride ourselves on supporting you with every aspect of your business \u2013 so whatever the issue, try us today and join the thousands of members who already trust the Fed.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid row-df-padding\"><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2>Need our advice<\/h2>\n<p>Need our advice, support or to talk to us about your member benefits?<\/p>\n<p><strong>Call <\/strong><a href=\"tel:02070178880\">0207 017 8880<\/a>\u00a0&#8211; press option 2<\/p>\n<p><span dir=\"ltr\" role=\"presentation\">*Calls are free if your landline package includes inclusive minutes to 01\/02 numbers<\/span><\/p>\n<p><strong><span dir=\"ltr\" role=\"presentation\">Email<\/span><\/strong> <a href=\"mailto:contactus@nfrn.org.uk\"><span dir=\"ltr\" role=\"presentation\">contactus<\/span><span dir=\"ltr\" role=\"presentation\">@<\/span><span dir=\"ltr\" role=\"presentation\">nfrn.org.uk<\/span><\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2>We\u2019re here to help<\/h2>\n<p><strong><span dir=\"ltr\" role=\"presentation\">Monday to Thursday<\/span><\/strong> <span dir=\"ltr\" role=\"presentation\">7<\/span><span dir=\"ltr\" role=\"presentation\">am to<\/span> <span dir=\"ltr\" role=\"presentation\">5<\/span><span dir=\"ltr\" role=\"presentation\">pm<\/span><br role=\"presentation\" \/><strong><span dir=\"ltr\" role=\"presentation\">Fridays<\/span><\/strong> <span dir=\"ltr\" role=\"presentation\">7<\/span><span dir=\"ltr\" role=\"presentation\">am to<\/span> <span dir=\"ltr\" role=\"presentation\">4<\/span><span dir=\"ltr\" role=\"presentation\">pm<\/span><br role=\"presentation\" \/><strong><span dir=\"ltr\" role=\"presentation\">Saturdays<\/span><\/strong> <span dir=\"ltr\" role=\"presentation\">7<\/span><span dir=\"ltr\" role=\"presentation\">am to<\/span> <span dir=\"ltr\" role=\"presentation\">11<\/span><span dir=\"ltr\" role=\"presentation\">am<\/span><br role=\"presentation\" \/><strong><span dir=\"ltr\" role=\"presentation\">Sundays<\/span> <span dir=\"ltr\" role=\"presentation\">&amp;<\/span> <span dir=\"ltr\" role=\"presentation\">Public Holidays<\/span><\/strong> <span dir=\"ltr\" role=\"presentation\">7<\/span><span dir=\"ltr\" role=\"presentation\">am to<\/span> <span dir=\"ltr\" role=\"presentation\">10<\/span><span dir=\"ltr\" role=\"presentation\">.<\/span><span dir=\"ltr\" role=\"presentation\">30<\/span><span dir=\"ltr\" role=\"presentation\">am<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_tta-panel\" id=\"1763653227891-01149d9e-9b93\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title\"><a href=\"#1763653227891-01149d9e-9b93\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Business &amp; Personal Support<\/span><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\"><div class=\"vc_empty_space\"   style=\"height: 60px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid row-df-padding\"><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">                                    <div class=\"aw-single-block\">\n                                    <div class=\"aw-single-block-inner\">\n                            <div class=\"block-image\">\n                                                                    <a href=\"https:\/\/thefedonline.com\/member-benefits\/support\/#business-support\">\n                                        <img decoding=\"async\" src=\"https:\/\/thefedonline.com\/wp-content\/uploads\/2026\/01\/Untitled-2026-01-06T155244.065-1.png\">\n                                    <\/a>\n                                                            <\/div>\n                            <div class=\"block-title\">\n                                \n                                                                    <a href=\"https:\/\/thefedonline.com\/member-benefits\/support\/#business-support\">\n                                        <h3>Business support<\/h3>\n                                    <\/a>\n                                \n                                                            <\/div>\n                                                            <div class=\"block-desc\">\n                                        We are dedicated to giving independent retailers across the UK the practical support, resources, and representation they need to thrive. Our mission is simple: to help local shops save money, save time, and stay competitive in a rapidly changing retail environment.<\/p>\n<p>We\u2019re here to support you, protect you, and help your store succeed.                                <\/div>\n                                                                                                                                                <div class=\"block-link\">\n                                    <a class=\"nvg-btn\" href=\"https:\/\/thefedonline.com\/member-benefits\/support\/#business-support\">\n                                        <img decoding=\"async\" src=\"https:\/\/thefedonline.com\/wp-content\/themes\/moot_theme\/assets\/img\/fed_arrow.svg\">\n                                        <span>Learn More<\/span>\n                                    <\/a>\n                                <\/div>\n                                                     <\/a>\n                    <\/div>\n                <\/div>\n                <\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">                                    <div class=\"aw-single-block\">\n                                    <div class=\"aw-single-block-inner\">\n                            <div class=\"block-image\">\n                                                                    <a href=\"https:\/\/thefedonline.com\/member-benefits\/support\/#personal-support\">\n                                        <img decoding=\"async\" src=\"https:\/\/thefedonline.com\/wp-content\/uploads\/2026\/01\/The-Fed-April-image_Print-scaled.jpg\">\n                                    <\/a>\n                                                            <\/div>\n                            <div class=\"block-title\">\n                                \n                                                                    <a href=\"https:\/\/thefedonline.com\/member-benefits\/support\/#personal-support\">\n                                        <h3>Personal support<\/h3>\n                                    <\/a>\n                                \n                                                            <\/div>\n                                                            <div class=\"block-desc\">\n                                        Support goes beyond your business - it\u2019s about looking after you.<\/p>\n<p>Our personal support services are designed to give members peace of mind and real-life help when it\u2019s needed most.                                <\/div>\n                                                                                                                                                <div class=\"block-link\">\n                                    <a class=\"nvg-btn\" href=\"https:\/\/thefedonline.com\/member-benefits\/support\/#personal-support\">\n                                        <img decoding=\"async\" src=\"https:\/\/thefedonline.com\/wp-content\/themes\/moot_theme\/assets\/img\/fed_arrow.svg\">\n                                        <span>Learn More<\/span>\n                                    <\/a>\n                                <\/div>\n                                                     <\/a>\n                    <\/div>\n                <\/div>\n                <\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-4\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Supporting Our Members InformationContact CentreBusiness &amp; Personal SupportInformation The Fed is here to support you seven days a week, providing expert guidance and practical solutions to help your business run smoothly and profitably. From resolving issues with suppliers and saving you time with hands-on advice, to helping you increase profitability through trusted partners and services, [...]","protected":false},"author":1,"featured_media":29,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-405","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[{"sku":"aioseo-redirects","name":"Redirection Manager","version":"1.4.15","image":null,"icon":"PHN2ZyB2aWV3Qm94PSIwIDAgMjQgMjQiIGZpbGw9Im5vbmUiIHhtbG5zPSJodHRwOi8vd3d3LnczLm9yZy8yMDAwL3N2ZyIgY2xhc3M9ImFpb3Nlby1yZWRpcmVjdCI+PHBhdGggZmlsbC1ydWxlPSJldmVub2RkIiBjbGlwLXJ1bGU9ImV2ZW5vZGQiIGQ9Ik0xMC41OSA5LjE3TDUuNDEgNEw0IDUuNDFMOS4xNyAxMC41OEwxMC41OSA5LjE3Wk0xNC41IDRMMTYuNTQgNi4wNEw0IDE4LjU5TDUuNDEgMjBMMTcuOTYgNy40NkwyMCA5LjVWNEgxNC41Wk0xMy40MiAxNC44MkwxNC44MyAxMy40MUwxNy45NiAxNi41NEwyMCAxNC41VjIwSDE0LjVMMTYuNTUgMTcuOTVMMTMuNDIgMTQuODJaIiBmaWxsPSJjdXJyZW50Q29sb3IiIC8+PC9zdmc+","levels":["business","agency","pro","elite"],"currentLevels":["pro","elite"],"requiresUpgrade":true,"description":"<p>Our Redirection Manager allows you to create and manage redirects for 404s or modified posts.<\/p>","descriptionVersion":0,"downloadUrl":"","productUrl":"https:\/\/aioseo.com\/features\/redirection-manager\/","learnMoreUrl":"https:\/\/aioseo.com\/features\/redirection-manager\/","manageUrl":"https:\/\/route#aioseo-redirects:redirects","features":[{"license_level":"elite","feature":"404-parent-redirect"}]},{"sku":"aioseo-link-assistant","name":"Link Assistant","version":"1.1.16","image":null,"icon":"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","levels":["agency","pro","elite"],"currentLevels":["pro","elite"],"requiresUpgrade":true,"description":"<p>Super-charge your SEO with Link Assistant! 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