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Are you a natural communicator who enjoys influencing decisions and building relationships? Do you thrive on hitting targets and spotting opportunities? If so, we want to hear from you.

We’re looking for a driven Membership Advisor to help us expand our network and maximise member engagement.

This is more than a customer service role—it’s an opportunity to use your skills to drive growth, build lasting relationships, and directly contribute to the success of independent retailers and our partners.

Organisation: The Fed (Federation of Independent Retailers)

Location: Bede House, Belmont Business Park, Durham (DH1 1TW)

Salary: £25,000 + bonus opportunities (pending June pay review)

Reporting to: Contact Centre Manager

فوائد

We recognise and reward performance, giving you the opportunity to boost your earnings:

• Salary of £25,000 – pending June pay review
• Quarterly team performance incentives
• Annual bonus of up to 5% of salary
• 25 days holiday plus bank holidays
• Company pension scheme (4% employer contribution)
• Death in service benefit
• 24/7 Employee Assistance Programme
• Ongoing training and development to grow your career
• Monthly team lunch and free refreshments
• Free on-site parking
• Access to discounts at hundreds of national retailers

What you’ll be doing

This is a fast-paced, target-driven role where your ability to connect and influence will shine:

• Proactively identify and convert new membership opportunities through inbound and outbound calls
• Promote the value of Fed membership with confidence, tailoring your approach to each prospect
• Drive engagement by introducing partner offers and membership benefits to the membership
• Build strong relationships with members, becoming a trusted advisor for their business needs
• Handle member enquiries while identifying additional sales opportunities
• Follow up on leads to maximise retention and satisfaction
• Work closely with internal teams to help increase engagement

Qualifications Required

• GCSE or equivalent in English & Maths (minimum pass)

What we’re looking for

Essential Skills & Experience:

• A confident, persuasive communicator with strong negotiation skills
• A proactive, target-driven mindset with a passion for achieving results
• Ability to spot opportunities and turn conversations into sales
• IT literate, with experience using Microsoft Office
• A team player with a positive, can-do attitude
• Flexibility to work on a rota between 07:00–17:00, with occasional weekends/bank holidays (time off in lieu provided)

Desirable:

• Previous experience in sales, telesales, retail, or customer service roles with targets
• Experience using CRM systems

Qualifications:

• GCSE (or equivalent) in English and Maths

Send your CV and cover letter to Ricky Bowman at ricky.bowman@nfrn.org.uk.

Location: Office-based or hybrid working available depending on location and experience

Department: Business Development

Report to: Head of Business Development

Role: Permanent, Full-time

Salary: £30k – £36k DOE + Bonus Opportunities

About the Role
We are looking for an ambitious and commercially minded Business Development Manager to help grow strategic partnerships and supplier relationships across the Federation.

This is an exciting opportunity for someone who enjoys building relationships, creating innovative commercial campaigns, and delivering real value for both partners and independent retailers.

Working across print, digital, events, and insight platforms, the successful candidate will play a key role in driving revenue growth while supporting the Federation’s mission to help independent retailers thrive.

Main Purpose
• Build and manage strong commercial relationships with suppliers and partners, delivering excellent account management and customer care.
• Drive commercial revenue through the sale of integrated print, digital, event, and insight opportunities.
• Negotiate commercial terms that support the Federation’s mission to help independent retailers save money.
• Develop supplier partnerships that deliver meaningful value, savings, and opportunities for independent retailers.
• Identify and propose partnership opportunities with new businesses that can support the Federation and its members.

Duties & Responsibilities

• Act as the first point of contact for your clients, providing proactive and professional account management.
• Create innovative and commercially impactful campaigns using the Federation’s print, digital, event, and insight platforms.
• Develop and maintain relationships with existing partners while actively seeking new business opportunities.
• Understand the convenience sector and independent retailers’ needs to identify opportunities that deliver value for both suppliers and members.
• Collaborate with other departments, including Marketing, Communications, and Finance, to ensure timely delivery of agreed activities and campaigns.
• Travel to events, activations, and trade shows to strengthen new and existing relationships.
• Work with internal teams to ensure accurate invoicing, reporting, and campaign tracking.
• Arrange, plan, and schedule Fed Talks sessions, coordinating with relevant departments and suppliers to ensure effective delivery and engagement.

Person Specification

Essential

• Minimum of 2 years’ experience in sales and business development.
• Self-motivated and resilient, with the ability to adapt in a fast-moving environment and manage multiple projects simultaneously.
• Professional, collaborative, and relationship-focused, with high levels of integrity and accountability.
• Proven track record of driving income through strong, collaborative relationships.
• Demonstrated ability to deliver high-quality, client-focused service.
• Creative, innovative, and enthusiastic with the ability to inspire and motivate stakeholders.
• Strong commercial awareness and understanding of the retail/FMCG sectors.
• Strong negotiation and relationship management skills.
• Ability to identify and convert new commercial opportunities.
• Confident in presenting plans to audiences of varying sizes and seniority.
• Competent in budget management and financial reporting.
• IT literate, with strong skills in Microsoft Word, Excel, and PowerPoint.
• Excellent organisational and communication skills.
• Willingness and ability to travel regularly across the UK.

Desirable Experience

• Experience within FMCG, retail, media, events, or membership organisations.
• Experience in sponsorship, advertising, or commercial partnerships.
• Experience using CRM systems for account and project management.

What we offer
• Hybrid and flexible working opportunities
• The chance to attend major industry events and conferences
• Career development and progression opportunities
• A collaborative and supportive working environment
• The opportunity to make a real impact supporting independent retailers across the UK

Send your CV and cover letter to Chris Turford at chris.turford@nfrn.org.uk.