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Department: Contact Centre

Report to: Contact Centre Manager

Salary: £25,000 a year – Permanent, Full-time

فوائد

• 25 holidays per annum, plus bank holidays
• Quarterly team performance incentives
• Annual performance-based bonus in which you can earn up to 5% of your annual salary.
• Company pension scheme ER 4% contribution
• 24/7 Employee Assistance programme
• The ability to take ownership of your own personal development
• ‘Last Friday of the Month’ lunch and free hot drinks / kitchen facilities
• Free car parking on-site
• Discounts for 100s of retailers nationally

Duties & Responsibilities

• To be the first port of call for Fed members
• You will focus on recruiting new members and identifying opportunities to recruit members via inbound/outbound calls
• You will also provide customer care to our existing members, actively promoting partner offers and ensuring members are making the most of their Fed membership
• Carry out ad-hoc campaign calls for external partners
• Act as a go-between for members and suppliers to seek a mutual resolution
• Conduct follow up calls to members to ensure they are satisfied with query resolution
• Maintain a detailed understanding and knowledge of all departments and partners
• Provide feedback to colleagues across the business on activity in weekly staff briefings

Qualifications Required

• GCSE or equivalent in English & Maths (minimum pass)

Skills Required (Essential)

• A confident communicator at all levels – both written and verbal.
• IT literate – experience of using Microsoft packages in particular Word, Excel, and PowerPoint.
• Ability to work flexible hours as when required. Working on a Rota, covering hours of work between 07:00 & 17:00 along with occasional weekends and bank holidays when required (time is given back in lieu)
• MUST be a team player with the ability to manage and prioritise own workload.
• Self-motivated. Enjoys providing first class customer service and is motivated by the opportunity to take ownership of cases and provide a satisfactory outcome.

Skills Required (Desirable)

• At least 1-year prior experience in a similar role
• Previous use of Customer Relation Management systems
• Driving Licence

Experience

B2B or B2C Sales: 2 years (required)

Send your CV and cover letter to Ricky Bowman at ricky.bowman@nfrn.org.uk.

Department: Business Development

Report to: Head of Business Development

Role: Permanent, Full-time

Main Purpose of the Role
• Ensure daily management of supplier relationships is maintained to the highest standard, delivering excellent client care.
• Secure revenue from new and existing suppliers through print, digital and event solutions.
• Negotiate and agree commercial terms with suppliers that support the Fed’s mission to help members make money, save money and make business easier.

Main Duties and Responsibilities
• Act as the first point of contact for your supplier client base.
• Understand each supplier’s objectives and create impactful, innovative and commercially effective proposals.
• Proactively promote opportunities across the Fed’s print, digital and event platforms.
• Maintain and grow existing relationships while identifying and securing new business opportunities.
• Develop a strong understanding of the convenience retail market and identify opportunities that align supplier goals with member needs.
• Work collaboratively with internal departments to ensure delivery of agreed activity on time and to a high standard.
• Provide detailed post-campaign reporting, including performance and engagement insights.
• Attend and represent the Fed at events, activations and trade shows across the UK.
• Ensure all agreed activity is invoiced and payments are received in line with agreed terms.
• Maintain a strong understanding of independent retailers and their challenges, ensuring supplier activity delivers genuine value to members.

Person Specification
• Proven experience in sales and business development.
• A proactive, hands-on professional with integrity and strong relationship-building skills.
• Demonstrable ability to drive and maximise income through collaborative trading relationships.
• Confident communicator capable of influencing and negotiating at all levels.
• Strategic thinker with the ability to translate ideas into practical delivery.
• Highly organised with strong time management skills and the ability to prioritise effectively.
• Committed to delivering high-quality, client-focused service in a competitive environment.

Technical and Work-Based Skills
• Excellent written and verbal communication skills, with strong negotiation ability.
• Creative, enthusiastic and commercially minded.
• Flexible approach to working hours, including some evenings.
• Willingness and ability to travel regularly across the UK.
• Strong interpersonal skills with the ability to work both independently and as part of a team.
• IT literate, with proficiency in Microsoft Word, Excel and PowerPoint.
• Ability to manage multiple projects, meet deadlines and work within a target-driven environment.
• Full UK driving licence required.

Send your CV and cover letter to Chris Turford at chris.turford@nfrn.org.uk.